DIGITAL TRANSFORMATION
Every organisation must ensure its processes are digitised to deliver digital products and services to customers. If the end to end supply chain is digitised across customers, employees and suppliers, then a company can scale its products and services for high availability, reliability and cost effectiveness at a global scale. Amazon has done this very successfully for its entire retail services.
VALUE
Increase customer satisfaction, employee productivity and supplier responsiveness to create shareholder value. Customers are increasingly looking for faster service from anywhere and anytime to suit their convenience. Employees use Google to search the whole internet and the world. However, they cannot find the most simple documents, information and content in their own company.
Use our Knowledge Management Platform to increase the productivity of your staff and better engage with customers & suppliers.
OUR APPROACH
Our approach is to:
- re-architect business models by digitising products & services;
- create new digital products and services based on company’s experience, capabilities, relationships, suppliers and industry trends;
- deliver digital products and services using our Knowledge Management Platform;
- enable staff to search for knowledge on company assets across internet, intranet, extranets, internal documents, internal content repositories and cloud platforms; and
- recreate business process workflows to deliver end to end products & services to customers from suppliers.
OUR SERVICES
Our services include:
- delivery of new digital business models to offer new digital products & services;
- provide support to develop the change management process and culture to help your people succeed; and
- delivery of business strategy roadmap(s) and business plan(s) for change.